Furniture Freak strives to make the buying process as smooth as possible. We understand sometimes things can go wrong. Please contact us within 24 hours if a product is defective. 100% of the purchase price will be refunded on all non Express Ship products cancelled prior to home delivery. We offer a generous return program. If you are not completely satisfied within 7 days, we will come pick up your items (in original new condition with tags) for free ( $100 pickup fee for Murphy beds) and provide store credit for the full amount. Another option is to come to our warehouse prior to delivery to make sure you like it. A $50 pickup fee applies if we need to pick up any item within 21-40 miles from our Chandler location. Further distances will pay the delivery charge when purchased. No fee will be applied if customer returns item to our warehouse in Chandler, AZ. 85226 and items are in new condition. By appointment only. All returns must be in new condition with tags attached. Limit one free return per address per calendar year. Mattresses are not returnable. Warranties are provided by respective manufacturer. Please contact us for detailed warranty info.